Zendesk deployment faster
We structure the environment, queues, SLAs, forms and automations to put the operation online with less risk and better adherence.
Zendesk to serve you with more control and resolution
We structured Zendesk with a vision of process, integration and governance to transform support into speed, consistency and operational results.
Make Zendesk sustain service with less friction
Having Zendesk hired does not alone resolve support bottlenecks. When configuration, queues, automations, data and handoff rules do not keep up with the operation, the team compensates manually.
vaide.app works to organize this scenario with a practical vision of service, operation and journey. We adjust the environment, process and integrations to improve resolution, productivity and quality of the customer experience.
Fronts that increase the value of Zendesk
More efficient software + process
We reorganize flows, macros, triggers, views and handoffs to reduce rework and improve support productivity.
Migration to Zendesk without crashing the operation
We conduct transition of tickets, knowledge base, configuration and history with validation and minimal disruption.
Integrations to connect Zendesk to the stack
We connect Zendesk to CRM, billing, product and operations to give the agent more context and reduce manual effort.
Assessment and acquisition with more criteria
We support decisions about licenses, modules and investment design to avoid purchases that are misaligned with the support journey.
Tailor-made apps and extensions
We develop applications, adjustments and complementary components to make Zendesk operate the way the process requires.
Applied experience in support, operations and CX
Support
We structure tickets, queues, SLAs, forms and automations for support to gain speed, control and consistency.
Knowledge
We organize knowledge base, taxonomy and content governance to expand self-service and improve the quality of responses.
Explore
We structure reports, metrics and operational visibility to transform service data into faster and better decisions.
Messaging
We configure conversations, routing and omnichannel context so that the customer can be served more fluidly at each point of contact.
Frequently asked questions about Zendesk
Objective answers for those who are implementing, reviewing or expanding the use of the platform.
When the operation needs to centralize service, organize queues, improve resolution and operate with more predictability without depending on parallel processes.
We work in implementation, process review, migration, integrations, complementary apps, governance, training and continuous improvement of the platform.
Yes. We connect Zendesk to CRM, billing, ERP, data and other critical applications to give context to service and reduce operational rework.
The gain comes when fulfillment, automation, scheduling rules and data context work together. This reduces queues without losing quality.
No. After going into production, we normally evolve automations, governance, reports and adoption so that the environment continues to accompany the operation.
Take Zendesk to a more useful level for support and operation
Schedule a diagnosis with vaide.app to identify where support loses efficiency and which developments generate more results with less rework.
Diagnosis with support, automation and handoff vision
Clear next steps to increase resolution and productivity