Real-time collaboration
Brazil is one to two hours from US Eastern time, so workshops, reviews, and incidents happen during your business day — not overnight.
Nearshore partner
Your nearshore team for Zendesk, Salesforce, and HubSpot.
A senior, bilingual team in Brazil that implements, integrates, and supports the platforms your operation runs on — working your hours, with scope and timeline in the contract.
Overlapping US business hoursVendor-independentFixed scope and timeline
Why nearshore with vaide.app
The responsiveness of an in-house team, the depth of a specialist partner.
No layers in between
The specialist who maps the process is the one who configures and trains. Communication in English, with reports in your language.
Advice without a sales quota
We do not resell licences, so platform and plan recommendations start from your process — including keeping what you already have.
What we deliver
Implementation, rescue, and ongoing support.
Service desk that scales
Channels, SLAs, AI on tier one, and integration with your CRM and order systems.
Zendesk→Sales and Service Cloud
Org design, clean-up, integrations, and monthly managed support (AMS).
Salesforce→CRM connected to operations
Sales and Service Hub implementation, migration, and ERP integration.
HubSpot→Expanding into Latin America?
Your LATAM operation, set up by people who run it locally.
For companies serving Brazilian and Latin American customers, we configure what global rollouts usually miss.
Portuguese and Spanish support
Help centers, macros, and AI answers that read naturally to local customers.
WhatsApp first
WhatsApp Business connected to your service desk and CRM — the channel LATAM customers actually use.
LGPD and local tax
Data handling aligned with LGPD and integration with Brazilian e-invoicing (NF-e) and ERPs.
Results
Auditable numbers, not promises.
5 wks
Average go-live
From kickoff to the team operating.
92%
Team adoption
Active users within 30 days.
96%
Retention
Clients that stay with vaide.app.
FAQ
What US and European teams ask first.
What time zone do you work in?
Our team is in Brazil (UTC−3), one to two hours from US Eastern time, with coverage windows defined in the contract for critical operations.
How do contracts and billing work?
Projects have fixed scope and price set in the diagnostic. Managed support is a monthly contract. Contracts can be in local currency when needed.
Do you work with the platform we already have?
Yes. Much of our work is rescuing rollouts that stalled. We audit what is configured, fix what got stuck, and integrate it with the rest of your stack.
Who owns the work when the project ends?
You do. Documentation, access, and credentials stay in your name, and handover is part of the scope.
Your next step
Let us see whether a nearshore team fits your operation.
30 minutes with a specialist. You leave with a diagnosis and a plan with scope, timeline, and investment.