vaide.app
vaide.app
    • About vaide.app

      See how we build software, AI, and operations.

    • Success stories

      Real results across software, automation, and AI.

    • Careers

      Work with a sharp and technical team.

    • Brand identity

      Logos, colors, and brand guidelines.

    • Why choose us

      How we work to create clarity, speed, and results.

    • Contact

      Talk to our commercial team.

  • Solutions

    • Artificial Intelligence
    • Process and workflow
    • SaaS implementation
    • Custom projects
    • Platform management

    Industries

    • Agribusiness
    • Construction
    • Logistics and Transportation
    • Retail
    • Healthcare
    • Financial Services
    • All industries
    Featured

    Artificial Intelligence

    Agents, automation, and governance for operations.

    Featured

    Process optimization

    Software, automation, and workflow.

    • Miggo.aiComing soon

      AI agent for support, automation, sales, and more.

    • Zendesk Apps

      Apps and extensions for Zendesk Support.

    What's new

    What's New

    Changelog

    Follow updates, improvements, and new features.

  • Marketplace
Book a diagnostic
Book a diagnostic
    • About vaide.app
    • Success stories
    • Brand identity
    • Careers
    • Contact
    • All services
    • Artificial Intelligence
    • Process and workflow
    • SaaS implementation
    • Custom projects
    • Platform management
    • Industries
    • Marketplace
    • Miggo.ai (coming soon)
    • Zendesk Apps

Idioma

Custom projects

When no platform fits, we build yours.

Applications, integrations and bespoke SaaS for the process no off-the-shelf product covers. Fixed scope and timeline, fortnightly releases, and the code is yours.

Free 30-min diagnostic
Free 30-min diagnostic
See what stays with you
See what stays with you
15 days

between one release and the next

100%

of the code and documentation yours

0

vendor lock-in in the contract

What we usually build on

TypeScriptReactNext.jsNodePythonPostgreSQLREST & GraphQLAWSAzureWebhooksSalesforce APIZendesk Apps

When building makes sense

Not every problem needs new software. Some do.

Before proposing development, we always assess the off-the-shelf option. These are the four cases where it genuinely does not solve it.

01 / PROCESS

Your flow is the differentiator

The way your company operates is exactly what sets it apart. Bending that to a standard product throws the advantage away.

"Every vendor wants us to work the way their other clients do."

02 / WORKAROUND

The spreadsheet became the system

A critical process runs on a spreadsheet with macros one person maintains. It works, until the day they go on holiday.

"If that file corrupts, the operation stops. And only Marcelo understands the formulas."

03 / LICENSING

Paying per seat nobody uses

The licence charges per seat for a team that needs three screens. Cost grows with headcount, not with value delivered.

"That is 200 licences for a function that fits on one screen."

04 / INTEGRATION

The connector that does not exist

Two systems that need to talk and no ready-made integration on the market. Meanwhile, someone exports and imports by hand.

"Every day at 6pm someone downloads a CSV and uploads it into the other system."

What we build

Three kinds of project. All with fixed scope.

From the connector that clears one specific bottleneck to a complete SaaS product with billing and infrastructure.

Integrations

Connectors & middleware

Data crosses over without a person in between.

For when two systems need to talk and no ready-made connector handles your rules.

Deliverables for this kind

  • API connector between the systems that today do not talk
  • Error handling and automatic reprocessing
  • Monitoring that alerts before the customer notices
  • Field mapping, documented
  • Dashboard to follow the synchronisations

Case · 98.9% of requests classified automatically

Internal applications

Portals & back office

The screen the team needs and does not have.

Portals, dashboards and back offices for the process that today lives in a spreadsheet, an inbox, or somebody memory.

Deliverables for this kind

  • Application designed around the real flow, not a generic one
  • Permissions and audit trail per role
  • Integration with the CRM and ERP already running
  • Migration of what was in spreadsheets, with history
  • Training and an operational manual for the team

Case · +200k tickets processed through automation

Bespoke SaaS

Complete product

From MVP to a product that scales.

For when the software is the business itself: a multi-client product with billing, infrastructure and a roadmap.

Deliverables for this kind

  • Product discovery and MVP definition
  • UX, multi-tenant architecture and data model
  • Billing, authentication and admin panel
  • Infrastructure, automated deploys and monitoring
  • Evolution roadmap with validated priorities

We are a consultancy and product builders — we build our own too

How it works

Four phases. You see it running every 15 days.

No disappearing for three months and coming back with a delivery. Every fortnight ends with something working that you can open and use.

  1. 1Week 0

    Discovery and scope

    We understand the problem, the current flow and the expected outcome. This is also where we assess whether a ready-made solution exists — if it does, we say so.

  2. 2Weeks 1–2

    Architecture and UX

    Data model, integrations, critical journeys designed and deliveries organised by phase, with scope and timeline fixed before the first commit.

  3. 3Weeks 2+

    Sprint delivery

    Fortnightly releases with a live demo. You follow along, test and adjust priorities each cycle instead of waiting for the end.

  4. 4Go-live

    Production and handover

    Deploy, support through the first cycles, and handover of code, documentation and infrastructure access to your team.

What stays with you

The software is yours. Including if we walk away.

Bespoke software only makes sense if you are not hostage to whoever built it. These items ship with every project.

Code

  • Repository under your control from the first commit
  • Full history, never a sealed package handover
  • Documented standards and code review
  • Automated tests on the critical paths

Infrastructure

  • Cloud accounts in your name, not ours
  • Automated, reproducible deploys
  • Monitoring and alerting configured
  • Backup and recovery plan documented

Documentation

  • Architecture and technical decisions recorded
  • Operations manual for the internal team
  • API and integration documentation
  • A guide for another team to take over

Continuity

  • Structured handover to your technical team
  • Support period after go-live
  • Ongoing evolution optional, in a separate contract
  • No clause tying maintenance to us

If at any point you want to move the project to another team or bring it in-house, everything needed is already handed over. Continuity is earned through work, not through contracts.

Results

Projects in production. Real operations.

Operations running on what we built

See all cases→

Jadlog · Logística e Transporte

+200k

tickets processados por automações

A Jadlog tinha uma operação de alto volume em que crescer significava ampliar custo, complexidade e pressão sobre o atendimento. Estruturamos automações e classifica…

Zendesk SupportAutomaçõesFluxos digitais

Oba Hortifruti · Varejo

+70%

na aceitação de ofertas

O Oba Hortifruti precisava superar campanhas genéricas e pouco contextuais. Criamos uma vitrine dinâmica que personaliza ofertas em tempo real por comportamento, can…

Motor de ofertasWhatsAppE-mail

MSC · Logística Global

52%

menos tempo de resposta para status de embarque

Em uma operação global de transporte marítimo, com múltiplos portos, rotas e stakeholders, estruturamos um service desk por jornada logística para dar rastreabilidad…

Zendesk SupportZendesk ExploreMacros

Some of the companies we serve

Santa Maria Imóveis
Giftify
Sony Music
BioRender
Label King Turbo
The Orchard
FP Markets
AWAL
Refresh Companies
Farmina
Vendit
InXpress
Jadlog
MSC Canada
iad Location & Gestion
Tommy Booking Support

Before you decide

What people ask before approving.

Almost always, yes — and it is the first thing we assess in the diagnostic. If a market solution fits, that is our recommendation, even when it means a smaller project for us. Bespoke development only pays off when the process is a differentiator or when nothing ready covers the case.

It depends on scope, and scope comes out of the diagnostic. What is fixed is the model: price and timeline closed before we start, no hourly billing and no change orders for our own rework. A point integration and a complete SaaS product live in very different orders of magnitude.

No. The repository is yours from the first commit, cloud accounts are in your name, and documentation ships with it. If you want to move it to another team tomorrow, everything needed is already on your side.

The first working release usually lands between week two and three. From there it is fortnightly releases with a live demo — you test and adjust priorities each cycle instead of waiting for the end.

Shifting priorities within the scope is normal and fits the fortnightly rhythm. A change that grows the scope becomes an explicit conversation about timeline and price before it starts — not a surprise on the invoice.

Your team, if it has the capacity — that is exactly why we hand over documentation and run the handover. Those who prefer us to stay on the evolution contract that separately, by choice.

Next step

Find out whether your case really needs new software.

30 minutes with a specialist. You leave knowing whether a ready-made solution solves it, and if not, with the scope and order of magnitude of what needs to be built.

Book a free diagnostic
Book a free diagnostic
Talk to vaide.app
Talk to vaide.app

No commitment · reply within 1 business day

vaide.app

Vaide.app Ltda — creative software development, Artificial Intelligence, and SaaS. We support operations across Brazil, the United States, and Europe.

Contact:

sales@vaide.app

Company

  • About
  • Success stories
  • Brand identity
  • Careers
  • Contact us

Solutions

  • Artificial Intelligence
  • Process and workflow
  • SaaS implementation
  • Custom projects
  • Platform management

Industries

  • Agribusiness
  • Healthcare
  • Retail
  • Logistics
  • Financial services
  • All industries

Resources

  • Marketplace
  • Status
  • Billing portal
  • Open a ticket
  • Help center
  • Sitemap

vaide.app

© 2026 Vaide.app LTDA · CNPJ 50.634.060/0001-34

  • Privacy
  • Terms
  • Cookies
  • LGPD / GDPR