Low team adoption
Licences bought, one-off training, and a team that went back to the spreadsheet.
"We have paid for the enterprise CRM for a year. Half the team never logged in."
The right software
Actually running
Implementation · Integration · Automation · Customization · Tailored SaaS
A vendor-independent consultancy that selects, implements, and integrates the systems your operation runs on — CRM, ERP, support, or a tailored platform. Scope and timeline in the contract, go-live in weeks, the team trained, and the data reliable.
Scroll to watch the systems connect
Platforms we implement, integrate, and support
Recurring challenges
The system is not the problem. The rollout is.
Four failures explain most technology projects that never pay off.
A project with no end date
The three-month plan turned into fourteen. Go-live shipped partial, with no history migrated.
"We went live in a rush, without migrating the history."
Systems that do not talk
Every platform with its own version of the truth. Closing the month depends on manual exports.
"Sales says one thing, finance says another. Nobody trusts either."
Generic configuration
They rolled out the vendor default, not your process. The business rules never made it in.
"The system is good. It just is not how we work."
Already bought the system and it never took off? We rescue stalled rollouts on any platform.
See rollout rescueIn 1 minute
What we do, without the consulting deck.
One minute on how one of our rollouts actually runs — from the diagnostic to the team operating.
What we deliver
Three core systems. One integrated operation.
We select, implement, and connect the platforms that hold the operation together — and build what the market does not offer.
Sales & RevOps
Predictability in the commercial side.
The system that organises revenue: who is in the funnel, at which stage, and how likely they are to close. Without it, a sales forecast is an opinion.
Case · go-live in 6 weeks, 40,000 contacts migrated with no loss
How we help
- A funnel modelled on your real sales stages, not the vendor default
- Migration of contacts, history, and opportunities with duplicate handling
- Integration with ERP and support so revenue matches the finance books
- Pipeline, forecast, and per-rep productivity dashboards
And the layers that connect everything
Integration
CRM, ERP, support, and BI connected through APIs. A single source of data.
Automation
Flows and AI agents that remove manual tasks and give hours back to the team.
Customization
Fields, screens, and business rules tuned to how you actually work.
Managed support
Support, governance, and continuous evolution of the SaaS after go-live.
Tailored SaaS
When no platform fits, we build yours.
In practice
Go-live is not the finish line. The team opening the system, not the spreadsheet, the following Monday is.
How it works
Four phases. Deadline set in the contract.
Every phase ends with a validated deliverable. You always know where the project stands and what comes next.
Week 0
Diagnostic
We map the processes, the current stack, and the bottlenecks. You get the rollout plan with scope, timeline, and investment defined.
Weeks 1–2
Architecture
Solution design, data model, required integrations, and business rules documented before any configuration starts.
Weeks 2–5
Implementation
Configuration, validated data migration, API integrations, and testing with the key users of the operation.
Week 5+
Adoption and support
Role-based training, documentation handed over, and usage indicators tracked until the adoption target is met.
Results
Completed rollouts. Auditable numbers.
5 wks
Average go-live
from kickoff to the team operating
92%
Team adoption
active users within 30 days
96%
Retention
clients that stay with us
Operations already running with vaide.app
Cases
See all cases→01 · Jadlog · Logistics
+200k
tickets processed by automations
A high-volume operation that needed to grow without expanding headcount at the same pace. We structured automations, intelligent classification, and prioritization to resolve a meaningful share of interactions without human intervention.
ZendeskAutomationDigital operations
38% automated02 · Oba Hortifruti · Retail
+70%
increase in offer acceptance
Generic campaigns gave way to a dynamic storefront that personalizes offers by journey, channel, preference, and context. Marketing began operating with stronger timing, relevance, and conversion efficiency.
PersonalizationWhatsAppData
+52% revenue03 · MSC · Global Logistics
52%
less response time
A global foreign-trade support operation structured around the logistics journey, with classification by stage, port, and criticality. The operation gained automated context, traceability, and standardization.
ZendeskService DeskDashboards
98.9% classifiedWhy vaide.app
You can try it in-house. The cost shows up later.
The difference comes down to five measurable points.
Time to value
In-house IT / licence reseller
Months of trial and error. The team stays on the spreadsheet.
With vaide.app
Go-live in weeks. The team operating from the first sprint.
Total cost
In-house IT / licence reseller
Idle licences, rework, and a consultant who never finishes.
With vaide.app
Scope and timeline closed in the contract, with no recurring cost of fixing it.
Adoption
In-house IT / licence reseller
One-off training and material nobody ever opens again.
With vaide.app
Role-based training and usage tracked until the target is met.
Continuity
In-house IT / licence reseller
Knowledge concentrated in one person.
With vaide.app
Technical and operational documentation handed over to your team.
Platform choice
In-house IT / licence reseller
Whoever resells the licence recommends the platform they sell.
With vaide.app
A recommendation based on your process, across more than a dozen platforms. We do not sell licences.
Feedback
Who already operates with us.
"The operation gained scale without having to grow the team at the same pace. We automated a relevant share of the volume, prioritized critical cases, and brought more predictability to support."
M
Mariana L.
Head of CX · Logistics (+1000 employees)
Real data
92%
Support SLA reached in the first month after go-live. It had previously been 78%.
Frequently asked
What people ask before starting.
Between 4 and 8 weeks on most projects, from kickoff to the team operating. The timeline comes out of the diagnostic and goes into the contract.