LGPD / GDPR

LGPD/GDPR Compliance

How vaide.app handles personal data under Brazil’s General Data Protection Law (LGPD) and the European Union’s General Data Protection Regulation (GDPR).

This notice describes how vaide.app handles personal data under Brazil’s General Data Protection Law (LGPD - Law No. 13,709/2018) and the European Union’s General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).

Data controller

Vaide.app Ltda (CNPJ 50.634.060/0001-34), operating in software development, integrations, and automations for SaaS platforms.

Email: privacidade@vaide.app

Scope of processing

We process personal data from website visitors, clients, leads, partners, and users of contracted solutions.

Categories of data processed

  • Registration and contact data (name, email, phone number, company).
  • Technical and browsing data (IP, browser, pages accessed, cookies).
  • Commercial and contractual data (service history, billing, and relationship records).

Purposes of processing

  • Delivery of contracted services and technical support.
  • Information security, fraud prevention, and operational continuity.
  • Commercial communication, when permitted by applicable law.
  • Product, performance, and user experience improvement.

Sharing and processors

We may share data with suppliers and subprocessors essential to our operations, such as hosting, support, insights, and billing providers, always subject to contractual confidentiality and data protection clauses.

International transfers

Where international data transfers occur, we adopt valid transfer mechanisms, such as standard contractual clauses and equivalent safeguards, in accordance with the LGPD and GDPR.

Retention and disposal

We keep data only for as long as necessary to fulfill the informed purposes, comply with legal obligations, and defend rights, with secure disposal at the end of the applicable retention period.

Data subject rights

  • Confirmation of processing, access, correction, and data updates.
  • Anonymization, blocking, or deletion of unnecessary or excessive data.
  • Portability, where technically applicable and under the law.
  • Information about data sharing and the possibility of withdrawing consent.
  • Objection and review of automated decisions, where applicable.
  • Filing a request with the competent supervisory authority (ANPD or applicable European authority).

Security and governance

We apply technical and organizational measures proportional to risk, including access control, monitoring, incident management, and periodic review of privacy processes.

Security incidents

If an incident presents relevant risk to data subjects, we will adopt the containment and communication measures required by applicable law.

Automated decisions

When we use automated processes with relevant impact, channels will be available for requests for clarification and review, as provided by law.

Children’s data

When applicable, processing will follow specific legal requirements, including parental or guardian consent when required.

Updates to this notice

This content may be updated to reflect regulatory, contractual, or operational changes. The current version will always be the one published on this page.

How to exercise your rights

For requests related to personal data, contact us at the email below. We will respond within the applicable legal deadlines.

privacidade@vaide.app

This content is provided for informational purposes and does not replace specific legal advice for your situation.