Real operations. Measurable outcomes

Jadlog ran a high-volume operation where growth meant more cost, more complexity, and more pressure on service teams. We structured automations and intelligent classification to scale with control, predictability, and less dependence on linear headcount growth.

Oba Hortifruti needed to move beyond generic, low-context campaigns. We built a dynamic storefront that personalizes offers in real time based on behavior, channel, preferences, and external context such as weather and seasonality.

In a global maritime transport operation with multiple ports, routes, and stakeholders, we structured a service desk around the logistics journey to bring traceability, context, and standardization to service operations.

Departments with different maturity levels needed to adopt Zendesk without disrupting operations. We led implementation, training, and governance to bring process, culture, and operations into the same rhythm.

In a regulated environment with high control, SLA, and traceability requirements, Banco Modal needed to standardize service operations and improve operational visibility. We structured Zendesk as the central service and operations hub.