Success stories
Real operations. Measurable outcomes.
See how companies across different industries structured CX, automated service operations, and delivered results with vaide.app and Zendesk.
+200k
tickets processed through automations
+80k
interactions resolved automatically
Logistics and Transportation
Jadlog
Jadlog ran a high-volume operation where growth meant more cost, more complexity, and more pressure on service teams. We structured automations and intelligent classification to scale with control, predictability, and less dependence on linear headcount growth.
+70%
increase in offer acceptance
+52%
increase in revenue from dynamic offers
Retail
Oba Hortifruti
Oba Hortifruti needed to move beyond generic, low-context campaigns. We built a dynamic storefront that personalizes offers in real time based on behavior, channel, preferences, and external context such as weather and seasonality.
52%
less response time for shipment status
76%
of requests with automated context
Global Logistics
MSC
In a global maritime transport operation with multiple ports, routes, and stakeholders, we structured a service desk around the logistics journey to bring traceability, context, and standardization to service operations.
+60%
increase in team performance
-47%
reduction in ticket volume
Entertainment
Sony Music
Departments with different maturity levels needed to adopt Zendesk without disrupting operations. We led implementation, training, and governance to bring process, culture, and operations into the same rhythm.
+45%
gain in operational efficiency
-35%
in average response time
Financial Services
Banco Modal
In a regulated environment with high control, SLA, and traceability requirements, Banco Modal needed to standardize service operations and improve operational visibility. We structured Zendesk as the central service and operations hub.