Sales and Service Cloud
Pipeline, objects, automation, and dashboards designed from your real sales and service stages.
Salesforce
A Salesforce org the team uses, not just leadership.
We implement, integrate, and support Sales Cloud and Service Cloud modelled on your operation — without a project that drags on for a year.
Vendor-independentScope and timeline in the contractGo-live in 4 to 8 weeks
What we do
From the first go-live to ongoing Salesforce support.
An org nobody understands
Piled-up customisations, conflicting automation, and low adoption. We audit, clean up, and redesign.
See rescue→The org improving every month
Prioritised backlog, adjustments, licence governance, and releases assessed, with SLA and a fixed fee.
See managed support→AI inside the CRM
Qualification, meeting summaries, and suggested next steps, all recorded and auditable in Salesforce.
See AI→Integrations
Salesforce revenue matching the finance books.
We integrate Salesforce with ERP, service desk, and BI so each data point is created once and holds everywhere.
TOTVS, SAP, and others
Orders, invoicing, and customers in sync, with no re-keying between sales and finance.
Zendesk and Service Cloud
Service history visible to sales and sales context visible to support.
BI and dashboards
Pipeline and forecast in Power BI or native dashboards, from a single source of truth.
How it works
Four phases. Timeline set in the contract.
Week 0
Diagnostic
Processes, current stack, and bottlenecks mapped. You get scope, timeline, and investment.
Weeks 1–2
Architecture
Data model, integrations, and business rules documented before configuration.
Weeks 2–5
Implementation
Configuration, validated migration, API integrations, and testing with key users.
Week 5+
Adoption
Role-based training, documentation handed over, and usage tracked to target.
Results
What we measure on every project.
5 wks
Average go-live
From kickoff to the team operating.
92%
Team adoption
Active users within 30 days.
96%
Retention
Clients that stay with vaide.app.
FAQ
What people ask before starting.
How long does a Salesforce implementation take?
Well-scoped Sales or Service Cloud projects usually go live in 4 to 8 weeks. Larger scopes are split into phases, each with a timeline in the contract.
Salesforce or HubSpot: which makes more sense?
It depends on process complexity, integrations, and budget. Because we do not resell licences, the recommendation starts from your operation — including when it is to keep what you have.
Do you take over support of an org another firm implemented?
Yes, that is the most common case. We start with an inventory of what is configured and only then take on the monthly rhythm with SLA.
Do you integrate Salesforce with Brazilian ERPs?
Yes. We integrate with TOTVS, SAP, and other ERPs via API or middleware, with sync-failure monitoring.
Your next step
Let us put your Salesforce to work.
30 minutes with a specialist. You leave with a diagnosis and a plan with scope, timeline, and investment.