From zero to agents working
Channels, queues, macros, SLAs, knowledge base, and Explore dashboards modelled on your process.
Zendesk
Zendesk configured for your operation, not for the demo.
We implement, integrate, and support Zendesk: email, WhatsApp, and chat in one queue, SLAs that make sense, and the customer history in front of every agent.
Vendor-independentScope and timeline in the contractGo-live in 4 to 8 weeks
What we do
From the first go-live to ongoing Zendesk support.
A Zendesk that stalled
Conflicting triggers, fields nobody understands, and reports that do not match. We audit and fix it.
See rescue→Someone looking after Zendesk
Adjustments, licence governance, and monthly evolution with SLA and a fixed fee.
See managed support→AI on tier one
Triage, classification, and cited answers, with escalation to humans based on confidence.
See AI→Integrations
Zendesk seeing the whole customer.
We connect Zendesk to the rest of the operation so agents stop looking things up manually in other systems.
HubSpot and Salesforce
Accounts, contracts, and opportunities visible in the ticket; tickets visible to sales.
Status without leaving the ticket
Order, invoicing, and delivery checked inside Zendesk, via API or middleware.
WhatsApp and messaging
WhatsApp Business, chat, and social in one queue, routed by priority.
How it works
Four phases. Timeline set in the contract.
Week 0
Diagnostic
Processes, current stack, and bottlenecks mapped. You get scope, timeline, and investment.
Weeks 1–2
Architecture
Data model, integrations, and business rules documented before configuration.
Weeks 2–5
Implementation
Configuration, validated migration, API integrations, and testing with key users.
Week 5+
Adoption
Role-based training, documentation handed over, and usage tracked to target.
Cases
Real operations, auditable numbers.
200k+ tickets processed by automation
38% of volume automated with classification and prioritisation in Zendesk.
Read the case→52% faster response time
Global foreign-trade service desk organised by logistics journey.
Read the case→+60% team performance
Zendesk adopted across teams at different maturity levels, with ongoing governance.
Read the case→−35% average response time
Zendesk as the service hub of a regulated operation, with SLAs and executive dashboards.
Read the case→FAQ
What people ask before starting.
How long does a Zendesk implementation take?
Between 4 and 8 weeks on most projects, from kickoff to the team operating. The timeline depends on channels, integrations, and migration volume, and goes into the contract.
Do you migrate from another help desk to Zendesk?
Yes. We migrate tickets, users, organisations, and the knowledge base, validated against the source before go-live.
Do you resell Zendesk licences?
No. We are not a reseller and earn no vendor commission, so plan and module recommendations start from what the operation needs.
Can we use AI in Zendesk without losing control?
Yes. We restrict the agent to your data, require cited sources, and keep human review wherever mistakes are expensive.
Your next step
Let us see what your Zendesk can deliver.
30 minutes with a specialist. You leave with a diagnosis and a plan with scope, timeline, and investment.