The team went back to the spreadsheet
Active licences, one-off training, and half the team never logged in. The system became a fixed cost.
Rollout rescue
The licence is paid. The operation still does not run.
We assess what is configured, fix what got stuck, and integrate it with the rest of the stack. You do not switch systems: you make the one you already bought work.
Free 30-min diagnosticScope and timeline in the contractAny platform
Signs of a stalled rollout
If even one of these sounds familiar, the software is not the problem.
The project has no end date
The three-month plan became a year. Go-live shipped partial, with no history migrated, and the vendor disappeared.
Systems that do not talk
Sales says one thing, finance says another. Closing the month depends on manual exports.
Generic configuration
They rolled out the vendor default, not your process. The business rules never made it in.
How the rescue works
Four phases. Each one ends with a validated deliverable.
The rescue follows the same method as our rollouts, with one extra step up front: understanding what already exists before touching it.
Week 0
Environment audit
We review configuration, data, integrations, and real usage. You get a diagnosis of what got stuck and a fix plan with scope, timeline, and investment.
Weeks 1–2
Redesign
Real process, data model, required integrations, and business rules documented before any reconfiguration.
Weeks 2–5
Fix
Reconfiguration, validated data clean-up and migration, API integrations, and testing with key users.
Week 5+
Adoption
Role-based training, documentation handed over, and usage indicators tracked until the adoption target is met.
No preferred platform
It does not matter which system you bought.
We work across more than a dozen platforms — so the recommendation starts from your process, not from a catalogue. Salesforce · HubSpot · Zendesk · SAP · TOTVS · RD Station · Pipedrive · Omie · Bling · Freshdesk · Intercom · Monday.com.
A pipeline nobody updates
Stages redesigned from the real sales process, a deduplicated base, and ERP integration so revenue matches the finance books.
A month-end close that runs on spreadsheets
Chart of accounts, tax rules, and reconciliation reviewed, with reconciled data and integration with CRM and BI.
A queue with no priority or context
Unified channels, routing rules, SLAs, and the customer history in front of whoever answers.
Results
Auditable numbers, not promises.
5 wks
Average go-live
From kickoff to the team operating.
92%
Team adoption
Active users within 30 days.
96%
Retention
Clients that stay with vaide.app.
Already unblocked
Systems that already existed. Operations that started working.
+60% team performance
Areas at different maturity levels adopting Zendesk without disruption: process, role-based training, and ongoing governance. Ticket volume fell 47%.
Read the case→200k+ tickets processed by automation
A high-volume operation growing without expanding the team at the same pace: intelligent classification and prioritisation, with 38% of volume automated.
Read the case→−35% average response time
Zendesk structured as the service hub in a regulated environment, with SLAs, routing, and executive dashboards.
Read the case→Why fixed scope
A project with no end date is what stalled the first rollout.
The rescue is contracted as a project: scope, timeline, and investment come out of the diagnostic and go into the contract. You know what will be delivered, when, and what it costs — before we start.
After go-live we hand over technical and operational documentation. Your team becomes autonomous. Monthly support is optional, not a condition.
- Free 30-minute diagnostic, no commitment
- Fix plan with defined scope, timeline, and investment
- We keep the system you already bought whenever it fits the process
- Reply within 1 business day
Your next step
Find out what got stuck and what it takes to unblock it.
30 minutes with a specialist. You leave with a diagnosis of what is stalled and a plan to make the system you already bought pay off.