100%
within Central Bank deadlines
Asset manager with Ombudsman structure in Zendesk. Central Bank audit approved without reservations.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Regulation demands traceability that legacy systems cannot deliver
Central Bank, CVM and SUSEP require structured registration, deadlines and resolution. Operations with disconnected systems and manual processes create real regulatory risk.
02
Fintechs scale fast, but operations can't keep up
Small teams face the volume of large banks without adequate processes, tools or governance. The gap between growth and operational structure widens every month.
03
Core banking isolated from the rest of the operation
Account data, transactions and financial products sit in legacy systems. Every team accesses them with double-entry, re-keys information and makes decisions without full context.
04
Onboarding, compliance and fraud processes still manual
KYC, credit analysis, customer onboarding and fraud investigation require human intervention at every step — expensive, slow and error-prone.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
Platform with Ombudsman and regulatory service
We implement service systems with Ombudsman workflow, SLA by demand type, traceable records and compliance reports required by the Central Bank and CVM.
Learn moreProcess optimization
Onboarding, compliance and risk analysis workflows
We structure KYC, customer onboarding, credit analysis and fraud investigation processes with clear steps, SLA and full traceability.
Learn moreCustom projects
Core banking and regulatory system integrations
We develop integrations between core banking, CRM systems, service platforms and regulatory systems — no double-entry and no re-keying of critical data.
Learn moreArtificial Intelligence
AI for risk analysis, fraud and compliance
We apply AI for real-time risk analysis, fraud detection, compliance verification and credit decision support — with governance and auditability.
Learn morePlatform management
Ongoing support and continuous regulatory compliance
We keep the platform compliant: permission updates, audit logs, regulatory reports and an evolution backlog with a compliance perspective.
Learn moreResults
Numbers from real operations.
55%
fewer manual operations at tier 1
Payments fintech with self-service integrated with core banking. Team focused on fraud and complex cases.
4min
average response time
Digital broker with automatic urgency triage. First response dropped from 47 to 4 minutes.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.