99%
SLA on Black Friday
Retailer prepared with automation and dynamic scaling. No SLA missed during the biggest peak of the year.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Seasonal peaks that collapse operations
Black Friday, holidays and launches concentrate volume on specific days. Poorly integrated systems and manual processes cause the operation to collapse at the most critical moments.
02
Disconnected channels and systems
Physical store, e-commerce, marketplace, app and WhatsApp live on different platforms. The operations team has no unified view — and the customer feels the inconsistency.
03
Returns, refunds and reverse logistics without process
Exchange and return flows with no traceability and manual approval criteria create queues, inventory errors and growing rework costs.
04
Franchise network management without standardization
Each franchise operates differently. Without standardized processes and integrated systems, the franchisor loses visibility and the customer experience standard fluctuates.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
Omnichannel platform for retail
We implement Zendesk and CRM integrated with OMS, ERP and e-commerce platforms so that sales, operations and service share the same customer view.
Learn moreProcess optimization
Return, refund and exception workflows
We structure RMA, reverse logistics and order exception processes with clear criteria, defined SLA and traceability — from customer to supplier.
Learn moreCustom projects
Apps and integrations for retail networks
We develop custom apps for franchises, integrations between marketplaces and ERPs, and notification and order status automations that don't rely on the team.
Learn moreArtificial Intelligence
AI for personalization and demand forecasting
We apply AI for personalized recommendations, seasonal demand forecasting, automatic request triage and intelligent support for sales teams.
Learn morePlatform management
Peak readiness and continuous evolution
We keep the platform ready for the next peak: capacity testing, scaling configuration, training and a continuous improvement backlog.
Learn moreResults
Numbers from real operations.
52%
less repetitive demand volume
Fashion network with order status automation and FAQ. Team focused on complex cases and CSAT rose 22 points.
4x
faster exchange processing
E-commerce with structured RMA workflow. Average resolution time dropped from 9 to 2.2 days.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.