92%
post-construction satisfaction
Construction company with structured technical support in Zendesk. NPS rose 38 points in two quarters.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Long journey with blind spots between teams
From launch to key handover, the project crosses multiple teams and systems without integration. Information gets lost, deadlines slip and the customer has no visibility.
02
Post-construction support managed in spreadsheets
After-construction tickets arrive through different channels and are tracked in Excel. Without traceability, deadlines and satisfaction are compromised — and rework costs grow.
03
Construction, commercial and legal teams disconnected
What was promised in the sale never reaches the construction team. What was agreed in the contract does not reflect what customer service delivers. Each area operates as its own island.
04
New launches that overload operations
Each new development creates a demand peak with no scalable process. The service and approval team can't handle it and CSAT drops along with it.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
Integrated construction-commercial-customer platform
We implement systems that connect contract information, construction status and customer service in a single view — no parallel platform or spreadsheet required.
Learn moreProcess optimization
Post-construction and technical support processes
We structure opening, triage, approval and resolution workflows for technical support tickets with SLA, traceability and automated communication.
Learn moreCustom projects
Customer portal and construction automations
We develop construction progress portals, automatic update bots and integrations between construction ERP and service platforms.
Learn moreArtificial Intelligence
AI for triage and document analysis
We apply AI for triaging warranty requests, analyzing technical reports and extracting information from contracts — reducing manual analysis time.
Learn morePlatform management
Continuous evolution by development
We monitor the operation of each launch and development with configuration adjustments, team training and an evolution backlog on a defined cadence.
Learn moreResults
Numbers from real operations.
60%
fewer duplicate tickets
Developer with integrated self-service portal. Customers track their own tickets without contacting the team.
2x
faster team onboarding
Building materials distributor with documented workflows and a knowledge base. New agents productive in half the time.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.