48%
deflection on tracking queries
Logistics operator with automated tracking. Immediate volume reduction with no impact on satisfaction.
Industry · Logistics & Transport
Software and operations for those who deliver with precision
Carriers, logistics operators and e-commerce companies operate under constant pressure from deadlines and costs. We structure systems, integrations and processes that keep pace with the real rhythm of logistics operations.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Distributed operation with no unified view
Branches, partners, carriers and shippers operate in different systems. No one has a complete view of the chain — and decision-making suffers as a result.
02
Manual processes that don't scale
Occurrences, damages, charges and exceptions are managed via email and spreadsheet. Each exception becomes a parallel process that consumes time and creates rework.
03
Fragile integration between TMS, WMS and customer systems
Tracking, invoice and delivery data sit in silos. The team spends minutes on each query and the customer is left without reliable information.
04
SLA under pressure and rising operational costs
Growing volume, compressed margins and ever-higher customer expectations. Without automation and structured processes, cost per delivery grows faster than revenue.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
Integrated TMS, WMS and service platform
We implement service, tracking and occurrence management systems integrated with the operation's TMS and WMS — so every team has the information they need.
Learn moreProcess optimization
Occurrence, damage and exception workflows
We structure processes for managing occurrences, damages and operational exceptions with clear criteria, defined SLA and end-to-end traceability.
Learn moreCustom projects
Logistics integrations and automations
We develop integrations between TMS, tracking systems, shipper ERPs and communication platforms — eliminating double-entry and manual queries.
Learn moreArtificial Intelligence
AI for delay prediction and occurrence triage
We apply AI to identify at-risk deliveries before delays occur, automatically triage occurrences and provide smart responses to tracking queries.
Learn morePlatform management
Ongoing operation support and evolution
We maintain and evolve the platform on a recurring basis — with a strategic backlog, configuration adjustments, team training and KPI monitoring.
Learn moreResults
Numbers from real operations.
91%
SLA met
Regional carrier with automatic urgency triage. SLA went from 58% to 91% in two months.
35%
less cost per ticket
E-commerce with self-service and integrated tracking. Operational cost dropped in one quarter.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.
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