87%
SLA met at peak
Input distributor with automated routing by crop and region. Rose from 54% to 87% in one harvest cycle.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Seasonality compresses operation windows
Harvest season concentrates orders, approvals and demands into specific weeks. Manual processes and disconnected systems cannot keep up with this pace — and mistakes pile up for later.
02
Fragmented data across ERP, field and sales
Orders in the ERP, negotiations on WhatsApp, technical history in a spreadsheet. The team makes decisions without full context and the customer feels it in every interaction.
03
Critical processes still dependent on key people
Pricing, credit approval, technical support and contract management depend on individual knowledge. When that person leaves, the process stalls.
04
Scale and network expansion without digital infrastructure
Opening new regions, distributors or cooperatives without standardized processes multiplies complexity — not results. Each unit becomes a parallel operation.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
CRM and CX integrated with ERP
We implement Zendesk and CRM connected to your company's agricultural ERP so that sales, distribution and support share the same customer context.
Learn moreProcess optimization
Workflows for harvest peaks
We map seasonal operational bottlenecks and design approval, order and support flows that scale at peak without increasing headcount.
Learn moreCustom projects
Apps and integrations for agribusiness
We develop integrations between agricultural ERP, TMS, tracking systems and service platforms to eliminate double-entry and rework.
Learn moreArtificial Intelligence
AI for demand forecasting and technical support
We apply AI for triaging technical demands, forecasting harvest peaks and supporting commercial decision-making — with real outcome-driven criteria.
Learn morePlatform management
Ongoing support and evolution
We ensure the software evolves alongside the operation: configuration, training, governance and strategic backlog on a recurring cadence.
Learn moreResults
Numbers from real operations.
3x
more capacity without hiring
Cooperative with automated triage and self-service integrated with ERP. Absorbed the harvest peak without additional hiring.
40%
less resolution time
ERP + Zendesk integration in agricultural machinery operation. Zero double-entry for checking orders and technical history.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.