SaaS implementation
CRM, ERP, and service desk modelled on your operation, validated migration, and role-based training. Go-live in 4 to 8 weeks.
See implementation→
Services
One partner to get the operation running. From diagnostic to ongoing support
We implement, integrate, and support CRM, ERP, and service desk — and build what the market does not offer. No preferred platform, with scope and timeline in the contract.
Vendor-independentScope and timeline in the contractGo-live in 4 to 8 weeks
What we do
Choose by where your operation stands.
Rollout rescue
We audit what is configured, fix what got stuck, and integrate it with the rest of the stack. You make the system you already bought pay off.
See rescue→Managed support (AMS)
Support, governance, and continuous evolution with SLA, a fixed monthly fee, and a monthly contract. No per-ticket billing.
See managed support→Artificial Intelligence
Agents connected to your CRM, ERP, and knowledge base, with cited sources and human review where mistakes are expensive.
See AI→Process and workflow
Diagnosis and design of sales, service, and back-office processes, so technology lands on a solid foundation.
See process→Custom projects
Integrations, middleware, and custom software when off-the-shelf tools do not cover the process. We always assess the ready-made option first.
See custom projects→By platform
Zendesk, Salesforce, HubSpot, TOTVS, and Omie.
Zendesk configured for your operation, not for the demo
Zendesk implementation, rescue, integration, and managed support: unified channels, SLAs, AI on tier one, and CRM and ERP integration.
Zendesk→A Salesforce org the team uses, not just leadership
Salesforce Sales Cloud and Service Cloud implementation, rescue, integration, and managed support (AMS), with scope and timeline in the contract.
Salesforce→HubSpot as the operation’s system, not just the campaign tool
HubSpot Sales Hub and Service Hub implementation, rescue, ERP integration, and managed support, focused on sales and service operations.
HubSpot→An ERP that closes the month without a side spreadsheet
Configuration, migration, CRM and service desk integration, and managed support for TOTVS, Omie, and Bling ERPs, to close the month without spreadsheets.
TOTVS and Omie→Why vaide.app
What changes when your partner does not sell the licence.
No preferred platform
We work across more than a dozen platforms and we are not a reseller. The recommendation starts from your process — including when it is to keep what you have.
Scope and timeline in the contract
The diagnostic sets scope, timeline, and investment before we start. Scope only grows by joint decision, never as a surprise on the invoice.
Delivery that outlives our exit
Documentation, training, and handover are part of the scope. Managed support is optional and monthly, not a condition.
Results
Auditable numbers, not promises.
5 wks
Average go-live
From kickoff to the team operating.
92%
Team adoption
Active users within 30 days.
96%
Retention
Clients that stay with vaide.app.
Your next step
Not sure where to start? The diagnostic answers that.
30 minutes with a specialist. You leave with a map of the bottlenecks and which service solves them — even if the answer is that your team can handle it.