+120%
in claims approvals
Insurance operation with automated risk analysis and triage. Additional revenue and zero processing errors.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Claims journey uncoordinated across teams and systems
Opening, regulation, inspection, approval and payment happen in different systems and teams with no integration. The policyholder has no visibility and operational costs grow with each handoff.
02
SUSEP and regulator compliance requires traceability
Deadlines, records and demand resolution are required by regulation. Operations without adequate controls risk notification, sanctions and impact on their license.
03
Broker and partner management without structure
Brokers are the main sales channel, but their demands arrive by email and phone with no traceability. The insurer has no visibility into what happens across the network.
04
Underwriting and risk analysis processes still slow
Proposal analysis, risk pricing and policy approval depend on manual intervention at multiple steps. Speed and accuracy are both compromised.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
Claims and Ombudsman platform
We implement claims management, Ombudsman and policyholder service systems with structured workflows, SLA by type, SUSEP compliance and automated communication.
Learn moreProcess optimization
Claims, underwriting and regulatory workflows
We structure opening, regulation, inspection, approval and claims payment processes with clear criteria, traceability and regulatory compliance at every step.
Learn moreCustom projects
Policyholder portal, broker portal and integrations
We develop self-service portals for policyholders, B2B platforms for brokers and integrations between policy, claims and service systems.
Learn moreArtificial Intelligence
AI for risk analysis and claims triage
We apply AI for automated risk analysis in underwriting, claims triage by complexity, fraud detection and document information extraction.
Learn morePlatform management
Ongoing support and continuous regulatory compliance
We keep the platform compliant with SUSEP and regulators: deadline updates, audit logs, automatic reports and continuous operation evolution.
Learn moreResults
Numbers from real operations.
82%
claims satisfaction
Insurer with policyholder portal and automated communication. Satisfaction at the critical moment rose from 51% to 82%.
100%
within SUSEP deadlines
Insurer with structured Ombudsman workflow. Zero regulatory notifications in 18 months of operation.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.