70%
fewer unnecessary escalations
Equipment industry with automatic technical support triage. Field engineers focused on real cases.
Industry challenges
Where operations get stuck before vaide.app.
Every industry has its own friction points. We identify the most common problems before proposing any solution or tool.
01
Distribution network with no visibility or process
Distributors and resellers interact with end customers on behalf of the manufacturer, but demands arrive without organization, traceability or history. The manufacturer can't see what happens across the network.
02
ERP, PLM and CRM disconnected
Orders in SAP, specs in PLM, commercial history in CRM and technical support via email. Each team works with partial data and makes decisions without full context.
03
Warranty management and field service in spreadsheets
Warranty claims without defined criteria create conflicts with distributors, unpredictable costs and end-customer dissatisfaction. Field teams lose time on unwarranted claims.
04
Slow B2B sales cycle
Quotes, technical approvals, proposals and contracts travel by email with no traceability. The commercial team loses deals due to lack of speed and process visibility.
How vaide.app works
From diagnostic to a running operation.
We combine implementation, process optimization, custom development, platform management, and AI according to what each operation actually needs.
Implementation
CRM and B2B portal for distributors
We implement CRM and B2B portals integrated with ERP so that distributors, resellers and the factory's commercial team share the same view of the customer and order.
Learn moreProcess optimization
Warranty, field service and quoting workflows
We structure warranty claims, field technical scheduling and B2B quoting cycles with clear criteria, SLA and traceability.
Learn moreCustom projects
SAP, PLM and distribution system integrations
We develop integrations between SAP, TOTVS, PLM and CRM and service platforms to eliminate double-entry, re-keying and context-free decisions.
Learn moreArtificial Intelligence
AI for technical support and maintenance prediction
We apply AI for technical ticket triage, failure history analysis, preventive maintenance forecasting and warranty decision support.
Learn morePlatform management
Continuous industrial operation evolution
We keep CRM, portals and integrations in continuous evolution: strategic backlog, process adjustments, distribution network training and KPI monitoring.
Learn moreResults
Numbers from real operations.
3x
more network visibility
Manufacturer with distributor portal. Managers have a consolidated view of the entire network in real time.
45%
less warranty cost
Capital goods industry with structured warranty workflow. Reduction in unwarranted claims and field rework.
Results from vaide.app projects in operations within this industry. Real numbers from operations we delivered.
Why vaide.app
Software and operations specialists. Focused on your business.
We do not sell tools or deliver setup alone. We structure operations that actually work, with process, technology, and outcomes defined before the work begins.
Diagnosis before execution
We map the current operation before proposing any solution. You know exactly what will be done, why, and what result to expect.
Complete service portfolio
Implementation, process work, custom projects, AI, and platform management, all with the same partner and no need to coordinate across different vendors.
Outcome criteria from day one
Each project has success metrics defined before work starts. We do not deliver configuration alone. We deliver an operation running with measurable outcome.
Partnership beyond go-live
We stay close to the operation after launch. We evolve, adjust, and make sure the software keeps delivering as the business grows.